I cannot sign in
Use the Forgot your password link on the sign-in page. The link we email you works once and lasts an hour.
Each account is tied to one email address, and the most common cause is signing in with a different address from the one used at signup.
For a forgotten password, use the Forgot your password link on the sign-in page. We email a link that works once and expires after an hour. If it does not arrive within a couple of minutes, check your spam folder — and note that we send the same confirmation message whether or not an account exists, so that the form cannot be used to find out who banks with us.
After too many failed attempts, sign-in for that address pauses for fifteen minutes. That is a brake on password guessing, not a problem with your account; resetting the password is quicker than waiting it out.
If you no longer have access to the inbox you signed up with, email us and we will verify you another way.
If not, the assistant in the corner can dig further, or a person will pick it up by email — Mon to Fri, 08:00 to 17:00 SAST.