How do I refund a client?

Refund the money through your payment provider's dashboard, then issue a credit note in Klaar so your records match.

The money moves on the payment provider's side, not here. Log into your Paystack dashboard, find the transaction and refund it there.

Then issue a credit note against the invoice in Klaar. That reverses the document for tax purposes and leaves both records on file, so what your books say matches what actually happened to the money.

Doing only one of the two is where people come unstuck: refunding without a credit note leaves you declaring VAT on income you gave back.

• How do my clients actually pay me?
• Apple Pay is not showing on my invoices
• What happens when a client pays late?
• Can a client pay part of an invoice?

If not, the assistant in the corner can dig further, or a person will pick it up by email — Mon to Fri, 08:00 to 17:00 SAST.